FAQs
FREQUENTLY ASKED QUESTIONS
Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from our company.
How can I track my parcel?
You can track your parcel using your order number and e-mail address by going to the *Track my order* section of our website.
What are the shipping times for your products?
We do our utmost to dispatch your order within 24 hours, but this can sometimes take up to 72 hours. Your order will then be entrusted to the carrier, and you will be delivered within 5 to 12 working days. (Depending on periods, promotions and transport service), please consult our delivery policy.
Is delivery free?
This depends on a number of factors (promotions, periods, etc.). If delivery is free, we'll post it on our site.
Do you deliver worldwide?
We currently deliver mainly to Europe. Please check the list of countries available for delivery when placing your order.
Where do we ship from?
Our premises are located in Canada. Our international warehouse is located in China. However, following our recent development, we are planning to launch our next collections from a warehouse in France, which will enable us to
I've received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us a message via the site's contact form, by email or by chat and we'll send you a similar replacement item as quickly as possible.
What is the quality of the products you offer?
Our products are carefully crafted by professionals, with the emphasis on quality materials.
What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal. However, we do not accept checks, money orders or bank transfers.
How do I return a product?
If you have any queries, please contact our support team: support@shinnge.com
If you would like more information about returns, please refer to our Returns Policy.
Are return shipping costs covered?
All return costs and other charges are at the customer's expense.
Can I request a product refund?
You can submit a refund request via our support: support@shinnge.com
Company information
Shinnge owned by Chrismaxi company
Company number: 2276780063
Address: 6272 Avenue Westbury
City: Montreal
Province: Quebec
Postal Code: H3W 2X3
Country: Canada
email: support@shinnge.com.